Is it possible to change the name on my ticket?

Primary tickets are non-transferrable and must not be resold. Guest tickets must not be resold, however name changes for guest tickets are permitted as follows:

• Names that are originally entered as "TBC" can be changed prior to 30th April 2025.
• Thereafter, until 30th May 2025, name change requests are permitted for a charge of £17.
• No name change requests will be accepted after 30th May 2025.

Is it possible to get a refund if I cancel my ticket?

You may cancel your ticket with refund of the purchase price (less administration fee) before 30th April 2025. All such cancellations will incur an administration charge of £32. Ticket holders who are not able to attend are invited to donate their tickets to scheme to support students to attend the Ball who would not otherwise be able to do so. If you have any further questions, please see the full terms & conditions, or email us at ticketing2025@queensball.com.

What if I have a dietary requirement?

We strive to accommodate various dietary requirements, but cannot guarantee the absence of allergens in foods that don't contain them as ingredients.

Closer to the event, we will list allergens for each stall on our website. We recommend reviewing this and speaking with staff at the food stalls if you have specific needs.

On the night, each stall will have clear labels highlighting allergens or traces in the food. If you have any other questions, email us at food2025@queensball.com.